Monday, May 18, 2009

ACTUAL ' CALL CENTER ' CALLS

Customer: 'I've been calling 700-1000 for two days and can't get through; can you help?'

Operator: 'Where did you get that number, sir?'

Customer: 'It's on the door of your business.'

Operator: 'Sir, those are the hours that we are open.'

---------------------------------------------------------------------

Samsung Electronics

Caller: 'Can you give me the telephone number for Jack?'

Operator: 'I'm sorry, sir, I don't understand who you are talking about.'

Caller: 'On page 1, section 5 of the user guide it clearly states that I need to unplug the fax machine from the AC wall socket and telephone Jack before cleaning. Now, can you give me the number for Jack?'

Operator: 'I think it means the telephone plug on the wall.'

----------------------------------------------------------------------

RAC Motoring Services

Caller: 'Does your European Breakdown Policy cover me when I am traveling in Australia ?'

Operator: 'Does the product name give you a clue?'

----------------------------------------------------------------------

Caller (enquiring about legal requirements while traveling in Europe )

'If I register my car in France and then take it to England, do I have to change the steering wheel to the other side of the car?'

----------------------------------------------------------------------

Directory Enquiries

Caller: 'I'd like the number of the Argo Fish Bar, please'

Operator: 'I'm sorry, there's no listing. Are you sure that the spelling is correct?'

Caller: 'Well, it used to be called the Bargo Fish Bar but the 'B' fell off.'

----------------------------------------------------------------------

Then there was the caller who asked for a knitwear company in Woven.

Operator: 'Woven? Are you sure?'

Caller: 'Yes. That's what it says on the label -- Woven in Scotland '

----------------------------------------------------------------------

On another occasion, a man making heavy breathing sounds from a phone box told a worried operator: 'I haven't got a pen, so I'm steaming up the window to write the number on.'


----------------------------------------------------------------------

Tech Support: 'I need you to right-click on the Open Desktop.'

Customer: 'OK.'

Tech Support: 'Did you get a pop-up menu?'

Customer: 'No.'

Tech Support: 'OK. Right-Click again. Do you see a pop-up menu?'

Customer: 'No.'

Tech Support: 'OK, sir. Can you tell me what you have done up until this point?'

Customer: 'Sure. You told me to write 'click' and I wrote 'click'.'

----------------------------------------------------------------------

Tech Support: 'OK. At the bottom left hand side of your screen, can you see the 'OK' button displayed?'

Customer: 'Wow! How can you see my screen from there?'

----------------------------------------------------------------------

Caller: 'I deleted a file from my PC last week and I just realized that I need it. So, if I turn my system clock back two weeks will I get my file back again?

----------------------------------------------------------------------

This has to be one of the funniest things in a long time. I think this guy should have been promoted, not fired. This is a true story from the WordPerfect Helpline, which was transcribed from a recording monitoring the customer care department.. Needless to say the Help Desk employee was fired; however he/she is currently suing the WordPerfect organization for 'Termination without Cause.'

Actual dialogue of a former WordPerfect Customer Support employee. (Now I know why they record these conversations!):

Operator: 'Ridge Hall, computer assistance; may I help you?'

Caller: 'Yes, well, I'm having trouble with WordPerfect.'

Operator: 'What sort of trouble??'

Caller: 'Well, I was just typing along and all of a sudden the words went away.'

Operator: 'Went away?'

Caller: 'They disappeared.'

Operator: 'Hmm. So what does your screen look like now?'

Caller: 'Nothing.'

Operator: 'Nothing??'

Caller: 'It's blank; it won't accept anything when I type.'

Operator: 'Are you still in WordPerfect, or did you get out??'

Caller: 'How do I tell?'

Operator: 'Can you see the 'C: prompt' on the screen??'

Caller: 'What's a sea-prompt?'

Operator: 'Never mind, can you move your cursor around the screen?'

Caller: 'There isn't any cursor; I told you, it won't accept anything I type.'

Operator: 'Does your monitor have a power indicator??'

Caller: 'What's a monitor?'

Operator: 'It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on??'

Caller: 'I don't know.'

Operator: 'Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that??'

Caller: 'Yes, I think so.'

Operator: 'Great. Follow the cord to the plug and tell me if it's plugged into the wall.

Caller: 'Yes, it is.'

Operator: 'When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one??'

Caller: 'No.'

Operator: 'Well, there are. I need you to look back there again and find the other cable.'

Caller: 'Okay, here it is.'

Operator: 'Follow it for me and tell me if it's plugged securely into the back of your computer.'

Caller: 'I can't reach.'

Operator: 'OK. Well, can you see if it is??'

Caller: 'No.'

Operator: 'Even if you maybe put your knee on something and lean way over??'

Caller: 'Well, it's not because I don't have the right angle -- it's because it's dark.'

Operator: 'Dark??'

Caller: 'Yes - the office light is off and the only light I have is coming in from the window.'

Operator: 'Well, turn on the office light then.'

Caller: 'I can't.'

Operator: 'No? Why not??'

Caller: 'Because there's a power failure.'

Operator: 'A power .... A power failure? Aha. Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff that your computer came in??'

Caller: 'Well, yes, I keep them in the closet.'

Operator: 'Good. Go get them and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from.'

Caller: 'Really? Is it that bad?'

Operator: 'Yes, I'm afraid it is.'

Caller: 'Well, all right then, I suppose. What do I tell them??'

Operator: 'Tell them you're too stupid to own a computer!!!'

No comments: